Terms of Service

Last Updated: June 8, 2026

1. Acceptance of Terms

These Terms of Use (these “Terms”) constitute a legally binding agreement between you and Second Nature Computing, Inc. (“Second Nature Computing,” “we,” “us,” or “our”), a Delaware corporation, governing your access to and use of the Poppy AI assistant product and any related applications, websites, and services (collectively, the "Services").  Please read these Terms carefully before using the Services.

BY ACCESSING OR USING THE SERVICES, CLICKING "I AGREE," OR OTHERWISE MANIFESTING YOUR ASSENT, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

These Terms apply to all visitors, users, and others who access or use the Services. You represent that you are at least 18 years of age. If you are using the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

2. Modifications to Terms

We reserve the right to modify these Terms at any time.  If we make material changes, we will notify you by email to the address associated with your account and/or by posting a notice in the Services.  Modified Terms will become effective upon posting unless we indicate otherwise.  Your continued use of the Services after any modification constitutes your acceptance of the updated Terms.  If you do not agree to the modified Terms, you must stop using the Services.

3. Description of Services

Poppy is an AI-powered assistant developed by Second Nature Computing and currently designed to integrate with messaging platforms, including Apple iMessage.  Through the Services, users may submit text, voice, or other inputs (“Inputs”) and receive AI-generated responses (“Outputs”).  Inputs and Outputs together are referred to herein as “Content.”

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.  We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

4. Account Registration and Security

To access certain features of the Services, you may be required to register for an account.  When registering, you agree to provide accurate, current, and complete information and to keep that information updated.  You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.  You agree to notify us immediately at sai@secondnaturecomputing.com of any unauthorized use of your account or any other security breach.  We will not be liable for any loss or damage arising from your failure to comply with this section.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with these Terms. You agree that you will not use the Services to:

• Violate any applicable federal, state, local, or international law or regulation;

• Submit, transmit, or display any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, or otherwise objectionable;

• Impersonate any person or entity or misrepresent your affiliation with any person or entity;

• Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Services, or which may harm Second Nature Computing or other users;

• Transmit any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, or similar communications;

• Upload or transmit viruses or other malicious code, or take any action that interferes with or disrupts the integrity or performance of the Services or any servers or networks connected to the Services;

• Attempt to gain unauthorized access to any portion of the Services, other accounts, or any other systems or networks connected to the Services;

• Use the Services to generate or disseminate misinformation, disinformation, or content designed to deceive;

• Use the Services to develop, train, or improve any competing AI model or service without our prior written consent;

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Services;

• Scrape, crawl, or otherwise automatically extract data from the Services;

• Use the Services in any manner that could disable, overburden, damage, or impair the Services or our servers or networks; or

• Assist or encourage any third party to engage in any of the foregoing.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this section, including terminating the offending user's account and reporting such user to applicable law enforcement authorities.

6. Intellectual Property Rights

6.1 Second Nature Computing IP. The Services and their entire contents, features, and functionality (including but not limited to all software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Second Nature Computing, its licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms do not grant you any right, title, or interest in the Services or any related intellectual property.

6.2 License to Use the Services. Subject to your compliance with these Terms, Second Nature Computing grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use.

6.3 Your Content. You retain ownership of any intellectual property rights that you hold in the Inputs you submit to the Services. By submitting Inputs, you grant Second Nature Computing a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, process, and transmit your Inputs solely as necessary to provide, operate, maintain, and improve the Services, and as otherwise described in our Privacy Policy. You represent and warrant that you have all necessary rights to grant this license, and that your Inputs do not violate any third-party rights or applicable law.

6.4 Outputs. Outputs are generated by AI systems and are provided to you for your personal use. You acknowledge that: (a) AI-generated Outputs may contain errors, inaccuracies, or content that does not reflect the views of Second Nature Computing; (b) similar or identical Outputs may be generated for other users; and (c) you are solely responsible for your use of, and reliance on, any Outputs. Nothing in these Terms should be construed as a representation that Outputs are accurate, complete, or reliable.

6.5 Feedback. If you submit ideas, suggestions, or feedback about the Services ("Feedback"), you grant Second Nature Computing a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate such Feedback into the Services or otherwise, without any obligation, compensation, or attribution to you.

7. Third-Party Services and Integrations

The Services may integrate with, link to, or rely upon third-party platforms, services, or APIs, including without limitation Apple iMessage and third-party AI model inference providers. Your use of such third-party services is subject to their respective terms of service and privacy policies. Second Nature Computing is not responsible for the availability, accuracy, content, products, or services of any third-party services. Any dealings between you and third parties found through the Services are solely between you and such third parties.

In particular, you acknowledge that:

• Your use of Apple iMessage and related Apple platforms is governed by Apple's applicable terms and privacy policies;

• AI Outputs are generated using third-party large language model inference infrastructure. As described in our Privacy Policy, we configure such providers with zero data retention obligations, meaning your Inputs and Outputs are not stored or used for training by those providers; and

• Features, integrations, and third-party platform support may be modified or discontinued at any time as a result of changes in third-party terms or technical constraints beyond our control.

8. Privacy

Your use of the Services is also governed by our Privacy Policy, available at https://getpoppy.app/privacy-policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. If you do not agree with the Privacy Policy, do not use the Services.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SECOND NATURE COMPUTING EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, SECOND NATURE COMPUTING DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) ANY OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, OR APPROPRIATE FOR YOUR PURPOSES; OR (C) ANY ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED.

The Services are not a substitute for professional advice. Any Outputs should not be construed as legal, financial, medical, psychological, or other professional advice. You should independently verify any Outputs before relying upon them.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SECOND NATURE COMPUTING, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF SECOND NATURE COMPUTING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF SECOND NATURE COMPUTING FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO SECOND NATURE COMPUTING IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such jurisdictions, Second Nature Computing's liability will be limited to the maximum extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Second Nature Computing and its affiliates, licensors, service providers, employees, agents, officers, and directors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Services; (c) your Content; (d) your violation of any applicable law or regulation; or (e) your violation of any third-party rights.  Second Nature Computing reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

12. Dispute Resolution

12.1  Informal Resolution.  Before filing any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting Second Nature Computing at sai@secondnaturecomputing.com.  Second Nature Computing will attempt to resolve the dispute by contacting you via email.  If a dispute is not resolved within thirty (30) days of submission, either party may proceed with formal dispute resolution as set forth below.

12.2  Binding Arbitration.  Except for disputes that qualify for small claims court, you and Second Nature Computing agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services (collectively, "Disputes"), will be resolved solely by binding, individual arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, as modified by this section.  The arbitration will be conducted in San Francisco, California, or, at your election, by telephone or videoconference.  The arbitration will be conducted by a single neutral arbitrator.  Judgment on any arbitration award may be entered in any court having proper jurisdiction.  YOU UNDERSTAND THAT BY AGREEING TO THIS SECTION, YOU AND SECOND NATURE COMPUTING ARE EACH WAIVING THE RIGHT TO A JURY TRIAL OR A TRIAL BEFORE A JUDGE IN A PUBLIC COURT.

12.3  Class Action Waiver.  YOU AND SECOND NATURE COMPUTING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.  If this class action waiver is found to be unenforceable, then the entirety of Section 12.2 will be null and void, and all Disputes will be resolved in a court of competent jurisdiction as provided in Section 13.

12.4 Exceptions. Notwithstanding the foregoing, either party may seek emergency equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

13. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule. To the extent that any dispute is not subject to arbitration under Section 12, you and Second Nature Computing consent to personal jurisdiction and exclusive venue in the state and federal courts located in San Francisco County, California. Second Nature Computing is incorporated in Delaware and nothing in these Terms limits the application of the Delaware General Corporation Law to the Company's internal corporate governance.

14. Term and Termination

These Terms are effective until terminated.  We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.  Upon termination, your right to use the Services will immediately cease.  All provisions of these Terms that by their nature should survive termination will survive, including without limitation Sections 6, 9, 10, 11, 12, 13, and 15.

You may terminate these Terms at any time by ceasing all use of the Services and, if applicable, deleting your account.

15. General Provisions

15.1 Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated herein, constitute the entire agreement between you and Second Nature Computing with respect to the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, relating to the Services.

15.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other provision or any other jurisdiction, and such provision will be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver. No failure or delay by Second Nature Computing in exercising any right under these Terms will constitute a waiver of that right.

15.4 Assignment. You may not assign or transfer these Terms or any rights hereunder without Second Nature Computing's prior written consent. Second Nature Computing may assign these Terms freely without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any purported assignment in violation of this section will be null and void.

15.5 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party hereto.

15.6 Force Majeure. Second Nature Computing will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including without limitation acts of God, war, terrorism, riots, embargoes, actions of civil or military authorities, fires, floods, natural disasters, pandemics, or failures of third-party service providers.

15.7 Notices. We may provide notices under these Terms by posting on the Services or by email to the address associated with your account. You may provide notices to us by email to sai@secondnaturecomputing.com.

15.8 Contact Information. If you have any questions about these Terms, please contact us by email at sai@secondnaturecomputing.com.